Dedicated Server Faq?

How soon will my server be ready?
 
All servers are usually provisioned within 24 hours but on a weekend this may be extended to 48 hours.

Can I send you hardware to add to my server?
 
Unfortunately this is currently not an option. Sorry.

Do I receive root server access?
 
Yes! You can have as much or as little access as you wish to your server!

What is your payment and refund policy?
 
We do not offer refunds and cancellation must be made at least 5 days before payment is due.

Is there an option to not have a control panel on your servers?
 
Yes. We can do a plain install of CentOS and then leave you to do the rest.

Do you offer an SLA/Uptime Guarantee?
 
All servers carry a 99.9% uptime guarantee.

How is bandwidth measured?
 
Bandwidth is measured at the switch via MRTG. It is the total amount of in-coming and outgoing bandwidth and is NOT a 50/50 split as some providers do.

Do you provide server monitoring?
 
Yes! All servers are monitored by our internal monitoring systems.

Do you provide backup services?
 
These can be arranged by contacting info@kulhari.net .

How much are extra services?
 
All pricing can be found on our Add-one page.

Do you offer pre-pay discount?
 
No, all billing is performed on a month to month basis.

Are adult sites acceptable?
 
Yes they are acceptable on all of our servers providing the content is completely legal.

How do you tell if servers have hyperthreading enabled?
 
Any server which is hyperthreading enabled will have a HT at the end of the processor name. If it does not then HT is not available on this machine. If in doubt contact info@kulhari.net

What is your policy on IP Allocation?
 
IP Addresses are a limited internet resource; before we are able to request more IP space from ARIN (Managing Company of IP space) we have to justify all of our current usage. Therefore we need to have our customers do the same.

Each server is allocated 1 primary IP and 2 secondary IPS on setup.

What is your policy on additional bandwidth and overusage?
 
All servers are allocated a generous amount of bandwidth either 750GB or 1500GB as standard.

If you should go over we offer the following options -

250GB Additional - $39
350GB Additional - $59
500GB Additional - $79
1000GB Additional - $149
10Mbps Unmetered - $299

Do you allow proxy websites on your servers?
 
Yes, as long as you ensure they are safe and secure and not abused they are allowed.

Do you provide any other operating system options?
 
We can provide other operating systems such as FreeBSD, Debian or Fedora but the servers would be unmanaged and there may be a setup fee for this service. For help please e-mail info@kulhari.net